🚚 Delivery Across India
💵 Secure Payments | Easy Checkout
⚡ One piece only. No restock
🛡️Authentic items, hand-checked before shipping

FAQ

Find answers to common questions about our products, services, and policies.

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If you have an issue or question that requires assistance, you can click the button below to contact us, we will reply in 3 business day.
Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.
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Shopping Information

How do I find a product?

Use the search bar to find specific products, or browse our categories to discover thrift fashion across clothing, footwear, and accessories on MyThrifted.

Can I save products to my wishlist?
Yes! You can add products to your wishlist using the “Add to Wishlist” button on the product page, so you can easily find your favourite items later.
How do I know if a product is in stock?

Because thrift store fashion often features unique, one-of-a-kind pieces, stock availability is updated in real-time on each product page. If an item is available, you will see an “Add to Cart” button. If that specific vintage piece has already been sold, it will clearly display an out-of-stock notification.

Can I purchase products as a guest?

Yes, guest checkout is fully supported for a quick and seamless shopping experience. However, creating a free MyThrifted account allows you to securely save your shipping details, easily track your thrift clothing orders, and get early access to our exclusive second-hand fashion drops and promotional offers.

Payment Information

What payment methods do you accept?
We accept a wide range of secure payment options to make your shopping experience seamless. You can complete your MyThrifted purchase using major Credit and Debit Cards, UPI (including Google Pay, PhonePe, and Paytm), Net Banking, and popular mobile wallets.
Is my payment information secure?
Absolutely. Your privacy and security are our top priorities at MyThrifted. All transactions are processed through strictly encrypted, industry-standard secure payment gateways utilizing SSL encryption, ensuring your personal and financial data remains completely safe and confidential.
Can I use a coupon code?
Yes, you certainly can! If you have a valid MyThrifted discount or promo code, simply enter it into the designated “Coupon Code” field during the checkout process. Apply the code before finalizing your payment to enjoy extra savings on your pre-loved fashion finds.
What happens if my payment fails?
In the event of a failed transaction, you will be instantly notified on the checkout screen. Don’t worry—you will be given the option to try the payment again or choose an alternative payment method. Just ensure that your payment details are entered correctly and that you have sufficient funds in your account before trying again.

Order & Returns

What is your return policy?
As MyThrifted offers unique, pre-loved fashion, all sales are final and we do not accept standard returns. However, in the rare event that you receive a wrong or completely different item by mistake, we will gladly accept a return. Please note that you must notify our team within 24 to 48 hours of receiving your order to be eligible for this exception.
How do I return an item?

If you received an incorrect product, please contact our customer support team immediately within the 24 to 48-hour window. We recommend sharing clear photos or an unboxing video of the wrong item along with your order invoice. Once we verify the mistake, our team will guide you through the quick and easy return process.

Who pays for the return shipping?
Since returns are strictly limited to instances where MyThrifted accidentally ships the wrong item, we take full responsibility. MyThrifted will cover all return shipping costs to ensure the issue is resolved at no extra charge to you.
Can I exchange an item?
Because our thrift store inventory consists of unique, single-piece garments, we do not offer direct exchanges for sizing, color, or style preferences. We highly encourage you to carefully check the product details, condition, and measurements provided on each listing before placing your order.

Ordering from MyThrifted

How do I place an order ?

Placing an order for your favorite pre-loved fashion on MyThrifted is completely hassle-free! Simply browse our curated collection, select the unique piece you love, and click “Add to Cart.” Proceed to checkout, enter your shipping details, and choose a secure payment method. You will receive an order confirmation email shortly after placing your order.

Can I track my order?
Yes, absolutely! Once your MyThrifted order is processed and shipped, we will send you a shipping confirmation email containing a unique tracking number. You can use this tracking link to check the real-time delivery status of your second-hand fashion finds.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to modify or cancel your MyThrifted order, please contact our customer support team as soon as possible. Please keep in mind that once the order has been dispatched from our facility, cancellations or modifications are no longer possible..
What should I do if I receive the wrong or damaged item?

While we ensure strict quality checks on all pre-loved garments, if you accidentally receive the wrong or a completely different item, please contact our support team within 24 to 48 hours of delivery. Share clear photos or an unboxing video along with your order number, and we will quickly assist you with the return process.

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