Returns and Exchange Policy

At MyThrifted, customer satisfaction is our top priority. We carefully curate and inspect our vintage and thrifted fashion items to ensure they meet our high standards. However, we understand that issues may arise occasionally. Please read our Return and Exchange Policy carefully to understand how returns are handled for our pre-loved collections.

1. Eligibility for Returns

• Returns are accepted only under rare conditions, specifically if the item received is genuinely defective or damaged upon arrival.
• To be eligible for a return, you must contact us within 48 hours of receiving your order.

2. Condition for Return

• The item must be in the exact same condition as when you received it: unworn, unwashed, and with all original tags and packaging intact.
• Defects must be reported immediately upon discovery within the eligible 48-hour window.

3. Required Documentation

• To process your return, we require undeniable proof of the defect. This includes:
  
  • An unboxing video: A clear, uncut video of the unpacking process showing the item as it is removed from its original packaging.
  • Clear photos: High-quality pictures clearly highlighting the defect in the item.

4. How to Initiate a Return

• Contact our customer support team at support@mythrifted.com within 48 hours of receiving your item. Please provide your order number, a detailed description of the defect, and attach the required unboxing video and images.
• Our team will carefully review your submission. If approved, we will provide you with further return instructions.

5. Exchange Process

• If your return is approved, we offer an exchange for the returned item. Please note that we currently do not offer direct refunds; we only offer exchanges for approved returns.
• You may choose a different item of equal or lesser value from our store as a replacement.
• If the chosen item is of lesser value, we will issue store credit for the difference within 3 to 5 business days.
• If the item you want is out of stock, you may choose another item or wait for new stock to arrive.
• Please note that we currently do not offer refunds. We only offer exchanges for returned items.
• Once you have selected the alternate item for exchange, we will deliver it within 7-10 business days (excluding holidays).
• Shipping costs are non-refundable.

6. Return Shipping

1. If your return is approved, we will guide you on the return shipping process and provide a return shipping label (if applicable).
2. You must dispatch the returned item to us within 3 days of receiving the return approval/label.
3. Please ensure the item is securely packaged to avoid any further damage during transit.

7. Non-Returnable Items

• Due to the unique nature of vintage and thrifted items, we strictly do not accept returns for reasons other than verified defects (e.g., sizing issues, or a change of mind).
• Items that show signs of wear, additional damage, or alteration after delivery are not eligible for return or exchange.

8. Questions

• If you have any questions or need further clarification regarding our Return and Exchange Policy, please email us at support@mythrifted.com.